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How We Handle Your Information

When you open your wcbet99 account, deposit via Touch 'n Go, GrabPay, Boost or FPX, or browse VIP Baccarat and Gladiator Legends, we collect and protect the data…

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wcbet99 How We Handle Your Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to see what information we hold, ask us to correct an outdated email or phone number, or request full account deletion, use any…

Live Chat Open the chat widget in the account dashboard and select Privacy Request from the…
Email Send your request to [email protected] with your account username and registered phone number in…
Account Settings Log in, head to Settings → Privacy & Data, and click Request My Data…
DATA PRACTICES

How We Protect and Manage Your Information

We encrypt deposits, withdrawals, and session tokens using industry-standard TLS. Account passwords are hashed and never stored in plain text.

Encryption & Storage

All sensitive fields—passwords, payment tokens, and identity documents—are encrypted at rest in our database and in transit between your browser…

Cookie Policy

We use session cookies to keep you logged in and persistent cookies to remember your language and game-history filters.

Third-Party Processors

Payment gateways, game studios, and our live-dealer stream provider process limited data—your username, bet amount, and session ID—to deliver the…

Retention Periods

Active account data is kept for as long as your account remains open.

Marketing Preferences

Promotional emails, SMS messages, and push notifications are sent only if you tick the corresponding boxes during registration or later…

Access & Correction

You can view and update your email, phone number, and marketing preferences directly in the account settings panel.

Privacy Questions We Hear Most

We collect your email address, phone number, chosen username, password, and payment-method identifier (for example, your Touch 'n Go wallet number) during registration. These details let us create your account, verify deposits, and send withdrawal confirmations. We also log your IP address and device type to detect unusual login patterns.

Transaction records, deposit and withdrawal logs, and identity verification documents are retained for the period required by financial regulations in the operating jurisdiction—usually six years. After that retention period expires, we delete the records from both live systems and encrypted backups. Non-financial data, such as game-history preferences, is deleted within ninety days of account closure.

You can request immediate deletion of non-regulated data, such as marketing preferences and saved game filters. However, transaction records and identity documents must be kept for the legally required retention period. Submit a deletion request through live chat or email, and we will explain which records can be removed now and which are subject to retention rules.

We share limited data with payment processors, game studios, and our live-dealer provider so they can complete your deposits, deliver round results, and stream tables. These partners sign contracts that prohibit them from using your information for any other purpose. We do not sell or rent your contact details to advertisers or marketing platforms.

Log in to your account, go to Settings → Profile, and enter the new email or phone number. The system will send a one-time PIN to both the old and new addresses to confirm you own them. Once you enter both PINs, the change takes effect immediately. Withdrawal confirmations and password-reset links will be sent to the updated contact.

We use session cookies to keep you logged in, functional cookies to remember your language and layout preferences, and marketing cookies to track referral sources if you clicked an affiliate link. You can block marketing and functional cookies in your browser settings. Blocking session cookies will require you to log in again each time you open the site.

Send an email to [email protected] with your account username and registered phone number. Attach a copy of your government-issued ID for identity verification. We will compile your account profile, transaction history, session logs, and marketing preferences into a JSON file and send you a secure download link within seven business days.

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